Terms & Conditions

Limited Time Package Terms & Conditions

$2,999 Website Package in 30 days.

Price excludes GST.

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Package:

• Up to 3 Unique Page Designs & Development
• Contact Us Form
• (Wordpress or Webflow) Content Management System 
• Drag & Drop Builder for easy updates by the client 
• 1 Design Revision, 1 Content Revision
• Mobile responsive designs
• DNS Configuration
• Website Launch
• Indexed with Google Search Console
• Google Analytics setup - Standard
• Facebook Pixel installation - If Provided

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What must be provided by client:

• Moodboard/Example websites
• List of competitors
• Brand Guide, Logo, Colour Palettes
• Photos and imagery
• Written Content (Must be spell checked)

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Requirements:

• Must be hosted on Q Agency’s server or Webflow.
• 30 days will be started once all details have been provided by the client.
• Clients must respond to any questions by Q Agency within 2 business days.

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‍Exclusions:

• Ecommerce
• Migration of existing website materials and pages
• Domain purchase
• Security & maintenance of website
• SEO optimisation
• Speed optimisation
• Monthly Hosting Fee

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Q Agency’s Refund Policy will be Void if;

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• The website has been designed, developed and deployed live.
• You have demanded revisions, outside of the package amount.
• The cancellation has been made due to reasons non-related to the project.
• The company has not been contacted for more than 2 weeks.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service),

• The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
• The refund approval will be at discretion of Q Agency's Management.
• Management's decision on the matter will be final.

• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: Q Agency hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Q Agency. The company will be the rightful owner of the designs.

Services not related to design services are not eligible for refunds under any circumstances.

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10 May 2023